1. General and customer support
Email: info@thedecembercompany.com
Support channel: email only at launch
Expected response: ordinarily within 24 hours. Complex privacy, delivery, moderation or legal questions may require more time.
2. Correspondence address
The December Company, SMB Layout, 2nd Block, Kengeri, Bengaluru 560060, Karnataka, India.
Do not send returns or unsolicited physical material to this address. A return address and instructions will be provided for an approved return.
3. Grievance contact
Grievance contact: The December Company — Customer Support
Email: info@thedecembercompany.com
Subject line: “Formal Grievance — [short description]”
Include your name, contact email, relevant reference, what happened, the remedy you seek and supporting material. Do not include unnecessary identity or financial information.
4. What happens next
- TDC will acknowledge the message and assign or confirm a reference where appropriate.
- We may request information reasonably needed to understand or verify the issue.
- We will review the relevant feature, correspondence, order or policy and communicate an outcome or next step.
- Nothing on this page limits a right to use a consumer forum, data-protection process or other remedy available under applicable law.
5. Specific requests
Privacy or personal-data request: use subject “Privacy Request”. Accessibility barrier: use “Accessibility Feedback”. Reply Room safety or removal: use “Reply Room — Urgent Review”. Product or delivery issue: use “Order Support”.